01792 580203
Info@hwcs-swansea.co.uk
Info@hwcs-swansea.co.uk
A Greener, Cleaner, Safer Company
Handyman Window Cleaning Services
Frequently Asked Questions.....
General Questions
Q: Do you work in the rain?
A: With our method of window cleaning, light rain doesn't affect the quality of our window cleaning and should we work only when the weather was fine we could never be reliable. Only heavy rain or high winds prevent us from working.
Q: My back gate is always locked.
A: Again this is no problem. We can give you a call the night before we are due to clean the windows; some customers provide us with a spare key (only Steve as access to such keys).
Q: My windows were cleaned today for the first time but there seems to be spots on the glass!
A: Although every attempt is made to prevent this; on first cleans, we are removing a lot of dirt from frames. We also need to remove all the old soap and dirt from under the seals between glass and frames. Unavoidably some spotting may appear but these will disappear after a couple cleans when your frames and seals are clean, resulting in spotless glass from thereafter.
Q: My windows are old and they leak when you clean them?
A: If you let us know we will rectify the problem, if the windows are at ground level we will clean them using Traditional Methods.
Q: My window cleaner has stopped calling, why?
A: We will only stop calling if you owe us money from two previous cleans. We will commence cleaning once this has been paid for.
Q: Will it be the same price if I had my windows cleaned every 8 weeks as opposed to 4 weeks?
A: The price of your clean may be priced a little more, to compensate for the extra dirt on the windows, but over the year you will still save money.
Payment Questions
Q: If I’m not at home at the time of cleaning, how can I pay you?
A: That's not a problem, we appreciate that most people lead busy lives. If you are not in, a stamped addressed envelope and a mini invoice will be left for you to post a cheque or postal order to us. All we ask is that you post it within two weeks of the invoice date.
Alternatively you can pay via our Make a Payment section of this website.
If preferred we can set up a Standing Order.
Q: Can you come and collect the money I owe you?
A: We don’t normally collect for security reasons; in this day and age there are too many criminals about who pretend to be working for companies, like us. These people go on to collect innocent people’s money. If you have any difficulties paying us via any of these methods, please let us know and we will call for the money.
WE WILL NOT CALL UNEXPECTED
Q: Somebody called for payment yesterday, was it you?
A: Possibly not, we only come and collect if it has been arranged. If you do not recognise the person, don’t pay them.
Q: I have received a letter today, stating that I have not sent payment in 14 days?
A: If you have already paid us please contact us and we will resolve this issue. If you have not sent payment please send the amount owed or contact us to make an arrangement.
Water Fed Poles Questions
Q: How does the Water Fed Pole system work?
A: On top of the pole is a nylon brush head with a small channel that jets out a constant supply of pure water, this water is pumped from a tank in the back of van, then through deionising vessels, finally up to the window. First we clean the frames and then the glass by moving the brush head (which is constantly wet) over them. We then rinse the windows and frames and leave to dry to a spot free finish.
Q: How can pure water not leave any marks or droplets?
A: Unlike bottled water, rain or tap water which contains mineral deposits, pollution, calcium and chemicals our water is stripped of every element and is pure in every sense. We do this by using a technique called Deionization, which is a filtration process. The end result is 100% laboratory graded pure water. Because of its purity, quite simply nothing can deposit on the windows which are always left spot free.
Q: What is Deionization?
A: Removal of ions. The term is generally used with respect to removal of ions from water. Deionization is commonly achieved by passing the water through successive ion exchange columns. In one column, ions are exchanged for H+ ions. In another column, anions are exchanged for OH- ions. Following a reaction of H+ with OH- ions, no ions remain in solution.
Q: Is it safe?
A: Yes. Because the operators work from the safety of the ground and no ladders or other equipment are used.
Q: Are the poles heavy and how do you control it so high?
A: The poles are made from high quality carbon fibre which is a very light but extremely strong material. As it is so strong and durable we can easily control the poles without too much friction or bend. When working on heights in excess of 40 feet we always work in pairs with one person checking the terrain.
Q: Can the water damage or stain my property or building?
A: No. More damage is caused from pollution in the rain or atmosphere.
Q: Do you work in the rain?
A: With our method of window cleaning, light rain doesn't affect the quality of our window cleaning and should we work only when the weather was fine we could never be reliable. Only heavy rain or high winds prevent us from working.
Q: My back gate is always locked.
A: Again this is no problem. We can give you a call the night before we are due to clean the windows; some customers provide us with a spare key (only Steve as access to such keys).
Q: My windows were cleaned today for the first time but there seems to be spots on the glass!
A: Although every attempt is made to prevent this; on first cleans, we are removing a lot of dirt from frames. We also need to remove all the old soap and dirt from under the seals between glass and frames. Unavoidably some spotting may appear but these will disappear after a couple cleans when your frames and seals are clean, resulting in spotless glass from thereafter.
Q: My windows are old and they leak when you clean them?
A: If you let us know we will rectify the problem, if the windows are at ground level we will clean them using Traditional Methods.
Q: My window cleaner has stopped calling, why?
A: We will only stop calling if you owe us money from two previous cleans. We will commence cleaning once this has been paid for.
Q: Will it be the same price if I had my windows cleaned every 8 weeks as opposed to 4 weeks?
A: The price of your clean may be priced a little more, to compensate for the extra dirt on the windows, but over the year you will still save money.
Payment Questions
Q: If I’m not at home at the time of cleaning, how can I pay you?
A: That's not a problem, we appreciate that most people lead busy lives. If you are not in, a stamped addressed envelope and a mini invoice will be left for you to post a cheque or postal order to us. All we ask is that you post it within two weeks of the invoice date.
Alternatively you can pay via our Make a Payment section of this website.
If preferred we can set up a Standing Order.
Q: Can you come and collect the money I owe you?
A: We don’t normally collect for security reasons; in this day and age there are too many criminals about who pretend to be working for companies, like us. These people go on to collect innocent people’s money. If you have any difficulties paying us via any of these methods, please let us know and we will call for the money.
WE WILL NOT CALL UNEXPECTED
Q: Somebody called for payment yesterday, was it you?
A: Possibly not, we only come and collect if it has been arranged. If you do not recognise the person, don’t pay them.
Q: I have received a letter today, stating that I have not sent payment in 14 days?
A: If you have already paid us please contact us and we will resolve this issue. If you have not sent payment please send the amount owed or contact us to make an arrangement.
Water Fed Poles Questions
Q: How does the Water Fed Pole system work?
A: On top of the pole is a nylon brush head with a small channel that jets out a constant supply of pure water, this water is pumped from a tank in the back of van, then through deionising vessels, finally up to the window. First we clean the frames and then the glass by moving the brush head (which is constantly wet) over them. We then rinse the windows and frames and leave to dry to a spot free finish.
Q: How can pure water not leave any marks or droplets?
A: Unlike bottled water, rain or tap water which contains mineral deposits, pollution, calcium and chemicals our water is stripped of every element and is pure in every sense. We do this by using a technique called Deionization, which is a filtration process. The end result is 100% laboratory graded pure water. Because of its purity, quite simply nothing can deposit on the windows which are always left spot free.
Q: What is Deionization?
A: Removal of ions. The term is generally used with respect to removal of ions from water. Deionization is commonly achieved by passing the water through successive ion exchange columns. In one column, ions are exchanged for H+ ions. In another column, anions are exchanged for OH- ions. Following a reaction of H+ with OH- ions, no ions remain in solution.
Q: Is it safe?
A: Yes. Because the operators work from the safety of the ground and no ladders or other equipment are used.
Q: Are the poles heavy and how do you control it so high?
A: The poles are made from high quality carbon fibre which is a very light but extremely strong material. As it is so strong and durable we can easily control the poles without too much friction or bend. When working on heights in excess of 40 feet we always work in pairs with one person checking the terrain.
Q: Can the water damage or stain my property or building?
A: No. More damage is caused from pollution in the rain or atmosphere.
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